Scoot, the wholly owned low-cost arm of Singapore Airlines, has been awarded the Diamond status in a global health safety audit of airlines, becoming the first low-cost carrier (LCC) in the world to be accorded this highest attainable standard.
The audit was jointly conducted by the Airline Passenger Experience Association (APEX), an international airline association, and aviation strategy firm SimpliFlying. Assessing the health safety measures adopted by Scoot in response to the Covid-19 pandemic against a 58-point checklist across 10 stages of the customer journey, the review spanned check-in and other pre-departure processes, inflight measures as well as postflight.
Only airlines that reach hospital-grade standards of health and safety, scoring at least 200 points above the baseline Gold standard, are awarded the Diamond status. The standards are based on independently verified, validated, and certified airline health safety measures.
“Scoot has raised the bar for health and safety among LCCs by being the first LCC in the world to certify for a Diamond standard. Measures such as vaccinating all front-facing staff, adjusting its onboard services to a contactless one that can be accessed from one’s personal devices, and coming up with a 24/7 running Covid-19 risk assessment framework make the airline stand out among others,” said SimpliFlying CEO Shashank Nigam. “Taking these above and beyond measures in ensuring health safety will help Scoot bolster trust among travellers,” he added.